A Day In The Life Of A Hotel Receptionist

Ever wonder what it's like to be a receptionist in a three star family run hotel? The Rhu Glenn Country Club Hotel has a fantastic front office department. Each member of this department has been working here for over 10 years. Each has an expertise in reception and through their time here has encountered a variety of individuals.

The receptionists here at The Rhu Glenn Country Club Hotel work either the early or late shift as they are referred to. The early shift, like many other hotels around the world lasts from 7 am till 3 pm. The late shift then occurs between 3 pm and 11 pm. Although when working reception there are daily activities that are generally quite routine, such as; checking guests in and out, answering phones, taking reservations and generally maintaining the cleanliness of the reception area.

However, working as part of the front office department requires someone who can work under pressure, multi-task and do it all with a smile and a friendly tone! Many receptionists find themselves assisting the organisations of events, restaurant reservations and often act as part of the marketing department! The marketing role that receptionists undertake is primarily due to their customer facing role. On entering a hotel the receptionist is often the first person they meet and here at The Rhu Glenn Country Club Hotel we strivve to ensure that the first person the customer meets delights them.

Many of the receptionists here in The Rhu Glenn Country Club hotel has been with us for over 10 years. We feel that their expertise allows the hotel to provide customer care that remains with customers long after their visit is over. Over many years we have gained a strong reputation for this and we pride ourselves in continuing this tradition with all customers both past, present and future.

Although at time working as part of the front office department can be very busy, talking to our receptionists here it is a very rewarding and varied job, that would suit anyone who is approachable and friendly. A smile says a thousand words, and we ensure that every one of our customers is greeted with a smile.

May and Junes Newsletter

With summer 2013 well and truly on its way The Rhu Glenn Country Club Hotel is gearing up for a busy and exciting summer ahead with a variety of events and performers which are sure to delight all patrons. We still host our dance classes every Tuesday night from 8 till 10pm. Within these classes there are no partners required and dancers can enjoy themselves while learning a new talent, be it for a special occasion or as a hobby that allows individuals to meet socialise and get fit in a relaxed environment.

For this theme, dance nights are still a regular occurrence here every Wednesday night. These nights are hosted by Tommy Carroll and are continuing to be a popular treat for everyone involved who was to learn a new dance or show off their skills which the learned in our Tuesday classes! Customers often use their new dancing skills to attend our regular Saturday night entertainment in the Sliabh Mor Lounge. Coming up with have Pat Birmingham on the 25^th of May and Theresa and the Stars on the 1^st of June. As it is a bank holiday weekend, we are hosting a very special night on Sunday the 2^nd of June. We have 4 hours of dancing to two top bands; Dave Lawlor & Band and Pat Hayes & Band. This surely promises to be a fantastic way to spend a bank holiday weekend.

Our carvery lunches are continuing to go down well with all customers; our lunch times are 12 till 3pm. We serve a variety of meals with daily specials that are sure to please. As we are all aware Fathers Day is quickly approaching, why not treat the special man in your life with one of our carvery lunches, or treat him to a night away! That will surely make it a Fathers Day he won’t forget!

As June is slowly but surely getting ever so closer, Waterford is hosting the Day Tripper Festival from the 28^th of June till the 30^th of June, with headlining acts such as; Imelda May, Madness and The Coronas. Luckily though we are currently running a competition on our Facebook page that will allow one person and a friend to stay in our hotel the weekend of these events! Not only that but that weekend we are hosting a “Last Chance Debs”. This is in aid of The William Winder Rainbow Foundation. Such a great cause, this event will fund their 2013 climb of Kilimanjaro.

Like us on Facebook and follow us on Twitter to keep up to date with all the exciting news that unfolds in The Rhu Glenn Country Club Hotel. Through these networks you can also enter our competitions where you could wine anything from a bottle of wine to a free night in one of our fabulous rooms!

At this stage I would like to thank you for your continuing interest and support in The Rhu Glenn Country Club Hotel and from myself and all staff we look forward to seeing you soon!

Daryl Daniels

Marketing Manager.